Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi does anyone know to check wether a complaint made and a VOL number given, can you check online anywhere see how the complaint is proceeding along
I changed from BT to EE some months ago but EE network states ‘unsecure network’ I’ve mentioned on telephone calls and agents seem to imply it’s a prob with my iPhone and iPad. I can still access BT network via settings as it’s secure and have been ...
Just migrated from BT to EE not through my choice. Managed to get mobiles and broadband working. Set up on line account and down loaded the APP. Tried to link the broadband then the issues started. the message you get is as below. So Phoned up spoke ...
I have a home broadband account with EE. Can someone tell me how I can get Internet connection at my caravan please?
My wifi is slow and only get it in front room and i pay £38 a month
Just wondered if anyone could help me, my EE hub has been playing up a lot recently. Especially whilst trying to game. I have disconnected all other devices besides my game that was connected to my internet but still no joy.
I work from home and have just switched from Plusnet to EE. Under Plusnet there was a "predictable" IPv4 address that my connection would present to a site, under EE it appears to float around on the 86.174.56.* and 109.146.206.* networks.As I am doi...
I ordered a new hub via phone on Friday and was told it would arrive today(Monday) ee say they have dispatched it to Royal Mail at 1:45 am this morning and Royal Mail have confirmed this but have not said weather they have received it yet, should I s...
I have EE wifi.I have not been able to log my Amazon Toshiba Fire TV to EE wifi as there is EE cookies message which does not show fully. It says click ok if you accept cookies. Nothing happens. This is preventing me from logging into EE wifi for the...
