Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43927 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84860 Views
  • 11 replies
  • 12 Helpful

Activation day been and gone

I've just moved into a house that already has FTTP so has an Openreach modem on the wall. Initially I gave the 22nd as the date of completion but was given the 24th. This has now been and gone and still I have nothing.  Has anyone else been in the sa...

Adlez by Explorer
  • 544 Views
  • 4 replies
  • 1 Helpful

Resolved! Delay between switching provider

Hi, Found out recently that EE can now offer full fibre in my postcode area .. so started the switch process from Virmin immediately.Now I've left myself with a little dilemma.. I figured it would be a quick process so gave my months notice to VM str...

ddean1379 by Investigator
  • 572 Views
  • 5 replies
  • 2 Helpful

Resolved! New EE router not working with Smart Plugs

I haven't been able to connect my smart plugs to my new EE router since I got it over a month ago. I previously had 7 smart plugs and switches with my old BT hub but the new router has been a nightmare to comnect.I have tried switching off 5Ghz tempo...

Dreamnought by Established Contributor
  • 3719 Views
  • 34 replies
  • 2 Helpful

Broadband installation - Openreach Master socket 5c

Hi everyone!I hope it's an easy question and I am just really bad with technology, but o have just moved into a new (rented) flat where there is an Openreach Master socket 5c box already. The landlord already warned me I cannot drill any wall and the...

Adri8 by Investigator
  • 13007 Views
  • 6 replies
  • 1 Helpful

WiFi Extenders

As the EE SuperHub Plus does not give full WiFi coverage round our Bungalow is it possible to use the round black extenders received from BT to extend the signal?

Orders

What is the time line from placing order for TV and broadband to delivery, are there any delays.

Ray4850 by Established Contributor
  • 645 Views
  • 9 replies
  • 1 Helpful