Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45763 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89100 Views
  • 11 replies
  • 12 Helpful

Sky Q and EE box

I have just moved house and taken my Sky Q box with me, my new house did not have broadband, just a BT phone line. So now I have BT broadband but have been given EE box pro for Broadband and TNT sport. Can I use both in the same house.?

CP671 by Explorer
  • 151 Views
  • 2 replies
  • 0 Helpful

Network security key

trying to put wifi on laptop and asking for network security key.have wifi password, admin password but no security key

Ru521 by Visitor
  • 157 Views
  • 1 replies
  • 0 Helpful

Cancel Order

I had a sales guy at my door on Wednesday, I think his name was Jordan. He wanted me to switch to EE broadband and TV (think he said it was Now tv). I told him I was quite happy with with my current provider and had been for a very long time. He said...

nicm86 by Visitor
  • 158 Views
  • 2 replies
  • 2 Helpful

My Bill seems high

I am being charged £84.99 for Full Works: Fibre 67 broadband , this seems a lot to pay  for broadband,  plus why do they say its fibre when it comes through in the normal way, i thought fibre was under ground ?

M1X3R by Explorer
  • 484 Views
  • 5 replies
  • 4 Helpful

EE at my door ini the rain. Excellent visit

Thank you to Rushana *****! Very knowledgable on broadband offers and phone add-ons. She knocked my door in the rain and we had a great chat about things I didn't know we're available - Fibre broadband in my area now!!   [mod edit: employee details r...

tee28g by Visitor
  • 138 Views
  • 2 replies
  • 0 Helpful

Resolved! External cabling hanging loose

The cables for my full fibre are hanging loose on the outside of my house. I also understand they’re not meant to cross over. They are in serious danger of doing so. How do I get this fixed?