July 16 - Filed complaint for NO INTERNET
July 17 - Engineer appointment (no one came)
July 18 - Had a series of phone calls to all EE guides about not having internet.
July 19-23 had a lot of conversation about this engineers and techs. After remote checks on the 23rd, they found out that it was the main plug that is causing these no internet problems. They told us they would send us a new plug to fix this.
July 25 - received the plug, INTERNET RESTORED
July 25 - Same day. They told me compensation would be filed and would receive in a month.
Sept 22 - Called them back cause compensation still hasn't received. They said they would file it immediately and would receive by thursday (sept 25)
Sept 25 - NO COMPENSATION RECEIVED. NOTHING!
OCTOBER 1 - CALLED EE BROADBAND BILL CUSTOMER SERVICE AGAIN AND FOUND OUT COMPENSATION DENIED!!!
Nothing gets done with EE. Their customer service guides are just scripts to tell you what you want to hear, but nothing actually happens. When you call back, they simply apologize again and again — it’s just a delay tactic.
It’s an endless apology loop where they stall, delay, and never actually deliver. The staff follow scripts, but don’t actually fix the problem.
I would not recommend EE to anyone. I’m glad I’ve already switched mobile provider and will be getting out of this broadband contract soon.
I WANT TO EXPRESS MY FRUSTRATIONS HERE. and can someone help me what to do in my situation?
