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My Bill seems high

M1X3R
Explorer

I am being charged £84.99 for Full Works: Fibre 67 broadband , this seems a lot to pay  for broadband,  plus why do they say its fibre when it comes through in the normal way, i thought fibre was under ground ?

5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

BB can come underground or over ground. BB can be partial Fibre or Full Fibre. You have partial Fibre.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Chris_B
EE Community Star
EE Community Star

@M1X3R  it’s fibre to the cabinet then it’s an analog phone line to your home, you also say you’ve got the full works which means you’ve got EE TV and you’ve got the full package for TV,   Top top package available.  So you’re also paying for that. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Matt_124
EE Community Star
EE Community Star

@Chris_B I would suspect it is a Fibre 67 Full Works Broadband package (which can be rather expensive but includes a range of additional benefits to suit) rather than BB + TV. The OP mentions the price being for their Broadband with no mention of TV.

Full Works TV alone is £80pm, and would be well over £100pm when the BB is added in.

Thanks for reply Chris, i not got any TV packages at all. So gonna have to look further into this.

Matt_124
EE Community Star
EE Community Star

If you check my reply to Chris_B you will see a link to the range of additional benefits on a Full Works Broadband plan, which you can compare to the features of an Essentials or All Rounder plan. Being on this plan and the included features would be one reason for your price seeming high compared to the usual plans which do not include anything additional. The Full Works features include Smart WiFi (Wi-Fi extenders), Smart Hybrid Connect (4G Backup), Cyber Security Multi, included Expert Visits and more which ordinarily are not included on a lower package and would instead come at an additional cost if you wanted to add them.

Unfortunately if you've agreed to the deal you will be subject to that for the remainder of your minimum term.

Towards the end of your minimum term (last 30-90 days) you will be in your recontracting window and able to discuss a more suitable package with EE - downgrading from Full Works at that point will involve the loss of some of these additional benefits and require the return of some of this additional equipment to EE.