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Broadband st

sophiewaters45
Explorer

‎02-09-2025 11:44 AM

My broadband router has suddenly turned off

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎02-09-2025 01:06 PM

Hello @sophiewaters45 ,

Welcome to the community,

Have you unplugged your router, left it for a while and then plugged it back in to see if it comes back on?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Debbie_G
EE Community Support Team

‎02-09-2025 04:33 PM

Hi @sophiewaters45.

Just to add to the steps @Schockwave mentioned, you can find more information that may help in our Fix An EE Broadband Connection Problem Help page.

If your router still isn’t powering on, please get in touch with our Guides, they’ll be able to run through some further checks and help get you back online.

Debbie