Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi everyone, I am currently on the 900meg package and my contracted ended a few months back. I want to upgrade to the 1.6gb package but it's not coming up in my options. It is available in my area as it is an option for new customers even at my addre...
I called the helpline yesterday to arrange for my broadband service to be moved to my new property in a few weeks time.All was good as fibre service and contract will all be good at the new place and the date was agreed for the move of the service in...
I ordered a broadband package on Saturday, the broadband is meant to be set up for tomorrow, the router still says awaiting dispatch and delayed.
I have an almost new TP-Link Archer VX1800v which has a socket marked PHONE. It's an RJ11 socket, but I have a couple of adaptors converting an RJ11 plug to PSTN socket (one active, one passive) from previous experiments in VoIP.I also have a Grandst...
The line into my house has been severed for over a week.I've been trying to get in contact with someone at EE to get a progress update on when it will be fixed. Every way I try, I just end up getting stuck with the text message service which says th...
Can anyone give me an email address for the chief exec please? I've been having difficulties getting sense out of anyone at EE for the past 3 weeks and I can't face a fifth phone call to try and sort out a problem that EE created. I cancelled my home...
We moved to EE a few months ago and have had nothing but stress with the service. The mobile service is appalling and when I am out and about I try to use it and it comes up with this so I can't browse anything when I am not at home.... Any ideas? ...
I feel EE are having my pants down, £49.99 for Full Fibre 150, £7.00 for Extender 6 plus and £5 for internet landline I never use! Seriously considering leaving and getting a TP-Link Deco X50 for the full wifi as it seems quite expensive at 49.99. M...
Hi there, I recently got a new EE Smart Hub installed. Any device listed as connected via 'MLO' repeatedly disconnects and the only way to reconnect is to turn the WiFi on the affected device off and back on again. I managed to make the connection mo...
