Line severed into house - cannot speak with advisor

Ger77 · ‎04-08-2026

The line into my house has been severed for over a week.

I've been trying to get in contact with someone at EE to get a progress update on when it will be fixed. Every way I try, I just end up getting stuck with the text message service which says they have checked the line into my house and it is working fine - even though I can see it dangling off the pole outside.

I've texted ASSIST to the 66033 text service, but not getting any response.

How do I get in contact with someone who might be able to help me?

Ger77 · ‎04-08-2026

Thanks finally go in contact with an advisor. They forgot to raise a work request with Open Reach to replace the line (or else Open Reach forgot to complete the job).

View solution in original post

XRaySpeX · ‎04-08-2026

@Ger77 : Try GUIDE or HELP to 66033.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

JimM11 · ‎04-08-2026

@Ger77 If you also consider the damaged cable if that is what you have then also the OR option.

Report Unsafe or Damaged Openreach Equipment

Ger77 · ‎04-08-2026

Thanks finally go in contact with an advisor. They forgot to raise a work request with Open Reach to replace the line (or else Open Reach forgot to complete the job).