Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
3 times in 3 days my internet has gone down. seems to come back overnight. Am running internet via hotspot on Three Network. Not a good look for EE having to run internet over competitor phone network. I also have Smart hybrid which has never worked...
Hi can anyone please explain what a Harley Quinn Account is ?
I purchased e a new 2025 Samsung TV and cant connect to my Broadband which is 900MBS via the EE Hub, comes back with an error, Automatic IP setup failed. I entered an IP address manually of 192.168.1.188, Subnet mask:@ 255.255.255.0, Gateway, 192.168...
Hello,I have been taking art in an EE trial that gave me 2 years free 1.6Gb broadband. This is now coming to an end on 29th September. I wanted to stay with EE and have the 900Mb broadband for £26.99 per month. However, when I called I was told that...
I have a failed secondary router and a failed TV box (what no TV - seriously yes) that BOT system isn't geared to sort this - keeps revisiting that the broadsband is OK. Time wasting last time I had an issue and this time. Time wasted is bad image ...
Good Hello.I have signed up to have EE Broadband, and have received the router.BT have given 30th November to install Fibre, this would be 3 months after the order. I guess theres nothing i can do to speed this up.I am switching from Virgin Broadband...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
Any idea when we are getting it? Mine appears to be on an old version? Though the table says it's the current version? Confused.And am having a few issues Product code: Smart Hub 3A Firmware version:r4.26.3-R-1923144-PROD-80004
Hi,Just transferred from Plusnet to EE as the missus wants to retain a landline and Plusnet don't offer digital home phone.EE told me I could retain my existing ssid and password but I can't because the password rules on the Smart Hub Plus won't acc...
I renewed my broadband contract with EE a couple of months ago. I have not received any new kit but I still use the hub I already had and it works fine. I keep receiving these messages from EE. I’ve tried phoning before today and had an hour wait tim...
