internet down during hot weather

[neillmak]

3 times in 3 days my internet has gone down. seems to come back overnight. Am running internet via hotspot on Three Network. Not a good look for EE having to run internet over competitor phone network. I  also have Smart hybrid which has never worked.

[JimM11]

@neillmak Then why not concentrate on getting the smart Hybid up and working, take it you have a EE 4g signal and displayed on the Hybrid hopefully from EE?

https://ee.co.uk/help/broadband/getting-started/hybrid-connect-set-up
https://ee.co.uk/help/broadband/fix-problem/fix-smart-hybrid-connect-broadband-problems

[XRaySpeX]

What lights show on the router?

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

[Northerner]

Hi @neillmak 

It maybe your router overheating over the network. Make sure it's out of the sun and in a cool location.

Thanks 

[JohnP56]

We use an enhanced 4G Hybrid at our remote mainly unmanned site, we are  a charity and it is used if we need to access our security cameras.  The rest of the time we rely on ADSL and 2 miles of 60 year old copper cable.   
We have had so many drop outs during this summers hot weather.  Is there a way of scheduling  a nightly reboot of the enhanced 4G hybrid and router.    We always  have 2 bars of signal on the  enhanced 4G box.. I'm not sure if it is the SH2 or the 4G box or the local 4G mast.  A reboot of both devices  seems to give us back our  required minimum of 5mbps upload speed.

Can anybody help?

[XRaySpeX]

@JohnP56 : Not directly! Use timer adapters at the mains socket(s).

[JohnP56]

Hi,

The SH2 router and enhanced 4G hybrid are in  a converted stone barn/workshop with the router in a data cabinet and the 4G hybrid on a shelf near a perspex window up in a mess/rest room in the gable end roof space.  

During the heat wave I had the  4G backup dropping out every week if not more, its now settled down to once a month in the cooler weather.  My 4G signal strength remains at 2 bars and I even have  external  aerials to boost the  signal strength.  It appears that once it looses the 4G link its unable to restablish a link except  through a reboot of Router  and  4G backup.  I'm not sure  which box drives the restablishment process, the 4G or the Router.

I was wondering if it was possible to have a scheduled  nightly reboot of the router  and 4G.

JohnP

[JimM11]

@JohnP56 Yes you can, 24hr mains time clock at the preset time you require, remove the power to both units, so you may require two clocks to do so, and then hope the connection get's re-established correctly. you may have to play about with one before the other to see what works for you. Covers all the devices in the EE Range.

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