Broadband & Landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 3021 Views
  • 12 replies
  • 12 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 47450 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 92707 Views
  • 11 replies
  • 12 Helpful

EE 1.6gb packet loss (solved)

Hi all,I had my connection made yesterday, but I was experiencing huge packet loss (up to 90%) throughout the day and night, I was hoping it would stabilise and correct itself after things had "settled"Come this morning and its still terrible, so I g...

Less is more? Or is it just me that thinks this?

I read lots of topics on here which highlight problems, most of which I can barely comprehend (I have a reasonable basic knowledge of TCP/IP networking but I'm certainly not an expert - like most people). My home is really low-tech - two laptops, a '...

Resolved! This company is by far awesome

This company is by far every bit as good as BT and they where crap. App always undergoing maintenance constantly running back and forward to the shop to sort things as the so called tech guys can never sort anything. Should have stayed with fibrus. W...

Rogue75 by Visitor
  • 115 Views
  • 1 replies
  • 1 Helpful

The most clunky app I’ve ever used

I’ve never been so frustrated with an app that usually doesn’t work more times than it does.. just to control the WiFi for my children takes more actions than it does to launch a ballistic missile.  

Tuss by Investigator
  • 143 Views
  • 5 replies
  • 10 Helpful

Major downgrade in tech.. the hub 7

We recently got offered a renewal at the same price as we were paying to avoid price hike, this involved supplying the newer wifi 7 hub, good we thought. then we got the thing and.. it only sort of works. The router itself seems fine, but the wps is ...

Wifi extender woes.

Installed all my shiny new EE router and extenders the weekend and it wasn't much fun.Connection issues with most smart plugs that I eventually managed to sort out and my beloved dreame Bot finally got connected. However, the Extenders are as far as ...

pete119 by Contributor
  • 508 Views
  • 15 replies
  • 2 Helpful

Resolved! Positive feedback

I’d like to give some positive feedback about Nisha.She handled my request incredibly well and everything was done quickly, smoothly, and with no hassle at all. She made the whole process feel easy and stress-free, which I really appreciated.Nisha wa...

Arey by Visitor
  • 86 Views
  • 1 replies
  • 0 Helpful

Smart Hub 7 Plus

Spotted this this morning. Looks like an upgraded version of the Smart Hub Plus is on it's wayThis version has one  2.5GB Lan port in addition to three 1GB Lan ports 

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Ewan15 by Expert Contributor
  • 4008 Views
  • 10 replies
  • 3 Helpful