WiFi 7

[Daisyt90]

How many people have got the new WiFi 7 router. I got text message and been on phone none stop. Been told should be getting new router last week. Still nothing and when go on chat. Get told not able to have it. Even though I’m a new customer and have the 1.6gb package and pay £79.99 

[Mustrum]

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@Daisyt90 wrote:

Nothing yet, just on chat to them. Now saying there is no order or any information at all. 

But who were you chatting with, the standard front line people, or did you get through to the Next Gen/New EE team?

The first line people do not seem to have been briefed.

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[Daisyt90]

 That’s all I’m getting told. Even though same text message everyone else got 

[I3Ixck]

I got through to the front line team who then passed me onto Next Gen EE team and I went from there a lot of being put on hold though 🙂

[I3Ixck]

@Daisyt90Just give it until Thursday 1pm and I'd say give them a call again but when you get through to the front line team ask them to pass you over to New EE team and they will help even though you will be hold a lot as they get info for you 🙂 but it will come 🙂

[SwanseaWifi7]

We were existing customers and got the new router as part of the top package. It's a phenomenal router, getting rock solid 1.5Gbps on 6GHz with 160MHz adapter and all my 5GHz devices are near 1Gbps.

[Daisyt90]

Still noting for me yet. And I’m paying £80 for 1.6 

[SwanseaWifi7]

it may be because we upgraded from FTTC to FTTP so we needed a new router and so got the newest one. 

[Daisyt90]

New WiFi pro has come at last. But when set it up on app shows as the old router. Any one else had this problem 

[JimM11]

@Daisyt90 What option did you chose during the setup process? Picture you posted also takes time to get cleared.

Edit: see if similar to the reported post link updated llnk as requested.

2 week review of EE 1.6gbs - The EE Community

[gmbuspunk]

Myne automaticlly decided it was a smart hub plus it must be trans router like the house is in adswood but it identifys as davenport so it must be transarea