Hello,
Last two months my wi-fi started acting differently. It has fast speed which is good for downloading files, however when I try to do something that requires real-time exchange of data like a live stream, video call or online game, it lags every 30-40 seconds and the ping jumps to 400ms or even up to 3000ms. This makes none of tasks mentioned, possible to do, since it is all just lags.
I assumed it could be classic interference from other signals, which is common for wireless connections, although nothing like this was happening in the beginning of summer, and I had no problems with other providers before. However, when I tested it with stability test online, it showed when the ping spikes are happening and they had oddly constant time period between them. Which made me assume that is some sort of feature in the hub that makes connection reset after a specific period of time? Maybe scanning for better signals, I don't know. Here are the results:
I would expect interference from other signals be completely random, not something like this?
Some details:
It is definitely something to do with the smart hub plus, because I get the same result on my phone, hence nothing that I tried on my pc fixed the issue.
I tried some settings on the admin page of the router: different frequencies on their own, different wireless modes (WIFI 5, 6) but it didn't affect anything. Channel is 6 which is the least congested one, according to wi-fi analyzer. Didn't change security type because I am not sure if that's supposed to affect anything.
I had smart wifi plus set up as well, but thinking it could the reason I switched it off, however the problem persisted.
I really want this fixed because I can't have video calls with people on my phone without lagging, and can't play online games or watch streams on my pc.
Thank you!
That is packetstats.com, the first link that came up when I googled 'wifi stability test'. Haven't heard anything bad about, and the results seem pretty accurate.
Both of my pc and my phone do not have specific wi-fi band preference, it is all on auto. The settings on the admin interface for 2.4GHz and 5GHz are on. I tried leaving each of them on and the other off but it made no changes.
My speed (that is a lot faster than last time I checked, last time was like 20Mbps):
I can't say anything about software, but there is none that need to passively scan or transfer data, not that I am aware of right now anyways. I will still search on this.
As for connected devices, among those that I recognize, there are these ones with strange names:
But I am very certain those are devices of other tenants, since I am not living alone, and each of them has multiple devices connected. So not really suspicious, unless you have a different theory?
Also, I noticed there are logs on the admin interface page, maybe I can find some details or errors there, that may help the case.
[Mod edit: Please do not post MAC addresses on the public board. Thanks!]
