Strange PS5 Pro download issue - EE 900 Core

[MarkCleg]

Hello a strange one indeed,
I'm on EE's 900 core full fibre, using the Smart Hub 7 Plus SH35A with the latest firmware (confirmed by a quick Google search).

The speeds and pings are fine (confirmed on other devices and on my PS5 Pro via the connection test and in-game ping meters) yet downloading is impossible due to the fact it's stating it'll take hours to finish downloading. Earlier this week my PS5 Pro was working fine, my Series X and Switch 2 currently work even with this weird issue happening right now.

I use ethernet on all of my consoles and I even swapped the ethernet cable between my Series X and PS5 to rule out a router and/or ethernet cable problem yet the problem remains. Switching to wireless resulted in the exact same problem on my PS5 Pro - there was no difference. I even did a factory reset of my PS5 Pro which allowed me to download one game at normal speed before it slowed to an absolute crawl afterwards when the next queued item (only a 15gb DLC) resulted in the same lengthy time period.

I can only assume and make an uneducated guess that it's an issue between EE and PlayStation specifically - as my Series X and Switch 2 are downloading games perfectly fine without any problems at all.

Very curious, can anyone else replicate this with their own PS5 (Pro or regular)?

Thanks in advance.

[ReadyUpEm]

I agree but EE are telling me to return it. They say it's not fast enough
when I've researched the hub extensively and thoroughly tested it, proving
that it's capable of a gigabit over Ethernet all day long. I've had to
redesign my entertainment wall twice because everything is built in, once
to accommodate the new hub then again to reinstall my old hub. I'm using my
old one since that's what works but EE have been nothing but hassle telling
me I have to use the hub which isn't working, I've decided to send back
both of the 7 plus hubs and keep the old one but I'm still waiting after
being told on three separate occasions that they'll send me a return label.
I don't think they understand me when I say I'm leaving if they try to
charge me. Honestly at this point I'm happy to go elsewhere and settle on
500m/bit if it means I'm receiving half decent service. They've been
brilliant for years then suddenly switched on me after upgrading to 900.

[JimM11]

@ReadyUpEm Make it simple buy and use your own hub, ISP hubs are just what they are. BT one will work just fine for your connection, wireless may not hit the 900Mb/s giddy heights but Ethernet no sweat on the BT Hub.....

[ReadyUpEm]

I still get near 800 on wireless upstairs at the furthest spot away from
the router. I'm not going to spend money on equipment which they should be
providing according to their own terms of service. I'll just send back both
7 plus hubs when they pull their finger out and send me return details,
near 2 months I've waited for it now. If they charge me for sending back
the "wrong" equipment they'll not receive another payment. I've been
nothing but reasonable but the joke has gone on long enough now and I'm far
past paying a company which penalises loyalty

[JimM11]

@ReadyUpEm Box it up, stick a note in the box to the why, your acc number and send them all back, take a photo box open and do the returns linked below, do NOT allow it to get to the stage of fighting your corner, you will not win that battle.....

Return and recycle your EE Broadband or EE TV products | Orders And Returns Help | EE

[ReadyUpEm]

I definitely will win that battle, I have recordings of every phone call
including the 3 times they've told me they'll send me a return label. I'll
call them again tomorrow and find out what's happening. I'll be well within
my rights to cancel my payment and get my services elsewhere because they
have broken their own terms on multiple occasions and promised me
resolutions without following through. I might have trouble if I was
purposefully holding onto their equipment out of spite, however I have all
the evidence I need to prove that's not the case.

[Skirrt]

Hey there,

Sorry for the late response, i have figured out the fix for this. All you have to do is turn the ipv6 mode from stateless to off, after doing this your hub will take a few minutes to reconnect and then it will fix your download issues.

[JimM11]

@Skirrt Did you report that finding to EE so that it could be looked into? 

[tekken192]

I just wanted to thank you for providing the solution IPv6 allocation mode off it sorted my ps5 download speeds I had been tearing my hair out over this issue 

once again many thanks