EE switch credit

[R7AJV]

Has anyone received their switch credit I have waited over 28 days. I have had no communication to say my email has been received and have now sent several more. None have been answered!  

[Mustrum]

@R7AJV  what is it you are trying to do? And which email have you used?

Is this the process you are following? https://ee.co.uk/help/broadband/getting-started/early-cancellation-credit#:~:text=If%20you%20choose%... 

Have you looked on your account for the credit?

[R7AJV]

I sent emails to switch-team@ee.co.uk to request payment for my cancellation fee of previous provider and no money has been credited to my account and it’s well over 28 days plus no response either from any email I have sent 

[Mustrum]

@R7AJV  did you include a copy of the invoice?

Has your EE broadband been activated?

Who was your previous supplier?

[R7AJV]

Yes all attached to email as requested. Broad band has been activated. One Stream was my last provider 

[Mustrum · Accepted solution]

@R7AJV   then all I can suggest is you ring customer services.

No one on here has account access so knows what has happened.

Hope you get it sorted soon.

Contact us about your broadband and landline

Call us

Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

Text relay and sign language services

To make a text relay call using the Relay UK service, dial 18001 in front of the following number:

07953 966 150

Contact us through a sign language interpreter

[JimM11]

@R7AJV You should also have a look see on your account billing, there might be something as applied credit.

[R7AJV]

Called accounts and billing yesterday they have given me a ref number for my query but all they say is to email them again but I’m not getting any response …. Just wondering if anyone else has had the same problem? 

[Linzi_H]

Hi @R7AJV 

If you still don't have a response from your email and it's been over 28 days, please contact us directly so the team can escalate this.

Linzi 

[R7AJV]

Thanks Linzi, will give it till Tuesday and let you know.

Many thanks
Mandy V
Sent from my iPad

[Mod edit - removed full name from post]