EE switch credit
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18-01-2025 01:23 PM
Has anyone received their switch credit I have waited over 28 days. I have had no communication to say my email has been received and have now sent several more. None have been answered!
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18-01-2025 06:25 PM
@R7AJV then all I can suggest is you ring customer services.
No one on here has account access so knows what has happened.
Hope you get it sorted soon.
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18-01-2025 01:35 PM
@R7AJV what is it you are trying to do? And which email have you used?
Is this the process you are following? https://ee.co.uk/help/broadband/getting-started/early-cancellation-credit#:~:text=If%20you%20choose%...
Have you looked on your account for the credit?
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18-01-2025 03:04 PM
I sent emails to switch-team@ee.co.uk to request payment for my cancellation fee of previous provider and no money has been credited to my account and it’s well over 28 days plus no response either from any email I have sent
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18-01-2025 03:20 PM
@R7AJV did you include a copy of the invoice?
Has your EE broadband been activated?
Who was your previous supplier?
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18-01-2025 06:18 PM
Yes all attached to email as requested. Broad band has been activated. One Stream was my last provider
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18-01-2025 06:25 PM
@R7AJV then all I can suggest is you ring customer services.
No one on here has account access so knows what has happened.
Hope you get it sorted soon.
Contact us about your broadband and landline
Call us
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm
150
0330 123 1105
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18-01-2025 07:30 PM
@R7AJV You should also have a look see on your account billing, there might be something as applied credit.
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18-01-2025 08:14 PM
Called accounts and billing yesterday they have given me a ref number for my query but all they say is to email them again but I’m not getting any response …. Just wondering if anyone else has had the same problem?
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19-01-2025 08:46 AM
Hi @R7AJV
If you still don't have a response from your email and it's been over 28 days, please contact us directly so the team can escalate this.
Linzi
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19-01-2025 02:47 PM - last edited on 19-01-2025 03:01 PM by Michael_D
Thanks Linzi, will give it till Tuesday and let you know.
Many thanks
Mandy V
Sent from my iPad
[Mod edit - removed full name from post]

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