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debt summon

RachelRidley60
Explorer

‎15-01-2026 07:49 AM

IV been sent an email about a debt collector wanting £173 for EE but all my bills are up to date, I moved home back in August and when I phoned EE to switch my address over, they gave me a new broadband and cancelled my old account, they said they would send me a box to send back my old router but I never received one, so now they want the above amount, how can I rectify this?

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2 REPLIES 2
JimM11
Community Hero
Community Hero

‎15-01-2026 09:50 AM

@RachelRidley60 You should read and return the requested EE part, keep the postage returns label then call EE CS to inform them with that number, may not stop the collection process but you can ask!

Return and recycle your EE Broadband or EE TV products | Orders And Returns Help | EE

Contact Us | Help & Support | EE

XRaySpeX
EE Community Star
EE Community Star

‎15-01-2026 01:34 PM

Which model is your old router & any other old kit?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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