EE Smart Hub Plus poor range and connection strengh compared to BT Smart Hub 2

[Monaco24]

Our BT broadband contract came to an end so we've moved fully to EE now and been sent out an EE Smart Hub Plus to replace our BT Smart Hub 2. There seems to be a considerable reduction in range with the new EE box and an unstable or poor wifi connection in parts of the house that were fine with the BT box. All in all it feels like a downgrade, has anyone else had similar issues with the EE boxes? 

I'm tempted just to send it back and stick with the older BT box but not sure if that will cause any issues down the line..

Thanks

[JSACollins]

Jim - this is the colour of the light on my extenders solid blue. This one is in my hallway about 20 ft from the hub and speed falls to 20 from 600! This extender is Ethernet linked  

[JimM11]

@JSACollins To establish what is happening, are you prepaired to do some switch off of the booster's. 1st advice would be to switch all the boosters off, check your speed again at the 20' mark to see if that improves, would be testing to see if your device is latching on to the booster instead of the router. With them all off, you goto the furthest away booster and then switch it on, wait till it boots up and see if it goes to the steady light, this then works out if that booster reaches the router by ITSELF, is not using one of the others to hop across.  It's a step by step approach, and you need to write down your results...

[JimM11]

@JSACollins Pictures have to be approved, so there is not a instant view, but solid blue would be good, and will see them eventually so you know. There is and can be situation when you have way to many wi-fi booster/mesh devices that cause problems with each other. I would concentrate with the Router, and only the Booster that you have with the Ethernet connected backhaul first, 20mb/s seems very low as would expect it to take the wi-fi, and then push it up the ethernet.

I do not have any EE booster's as using Asus in mesh for my devices. To get the true picture on wi-fi, all devices apart from the one that you are using for testing have to be off, this is unfortunate, because a slow device can also cause an issue forcing wi-fi down. Wireless is a one way street, one transmit only to the receiver then receiver transmit's back. Let me know your package speed, but sounds like you are a least on 900mb/s fibre.

[JSACollins]

Yes I will try that and note the results. Maybe I’m not using the optimum plug in to mains router system 

[JSACollins]

Yes package speed is advertised 900 and I’m getting 600 centrally 

[JimM11]

@JSACollins So that's a good start i would switch all the booster's off, and make sure that you still get that in your area, then 1st one on would be the one with the Ethernet connection and re test you are still getting the speed expected. 

[XRaySpeX]

Don't worry, the images were awaiting approval. I have now done so & they should appear soon.

[JSACollins]

Thanks I will try that and let you know the outcome 

[JSACollins]

Hi Jim

The switching off didn’t really help- I am using a TPAV600 link At the extreme end off the house the speeds are 60 not bad but the bedrooms are only 20Is there a better link system?

[JimM11]

@JSACollins I am not sure that you are getting what i am requesting. 1st trying to establish Router operation, which is good.

2nd with the mesh on the unit, from your picture, which you say has an Ethernet Backhaul, this is cable from that booster to the back of the EE router, then this should be exactly the same speed as router only. So would expect you to get the 600 as it is the same test. We are trying to establish that with ONLY those 2 units ON do you get those speeds.

Just sending you a link to have a quick read at, throwing a mesh system together is not an easy option, and one bad unit can cause round robin hopping, that will kill the wireless speed's, was not an issue before you upgraded the package because you could not get the download anyway. As i don't know your skill set have to tread one step at a time. Hope that your TP-Link AV600 is wired only, does not have the wi-fi element. Unless you put the exact specific model you cannot just use that generic name, i know because i use both specific types for different functions. And also powerline has been known to cause router issues.... Read link when you get time, only trying to help you get this done.

https://www.howtogeek.com/290418/what-are-mesh-wi-fi-systems-and-how-do-they-work/