EE Broadband APP WifI Controls not working

[Mart30]

I have recently signed up to EE Broadband.   My broadband is working fine, however the APP WiFi controls feature and the Wifi enhancer are not available on the app or via the website.   An error message appears and states it is a problem with EE.  I  have spoken with the technical team at EE on two occasions and they have recommended i reinstall the APP and restart the router.  I have now done this many times and the APP features are still not working.   This is very very VERY frustrating!    I am going in circles with the EE technical team and it is not clear how or if this will be resolved.  EE is not living up to expectations.  If there is an issue, i would prefer EE acknowledge the fault and advise when it will be fixed rather than directing me to do the same thing over and over again (i.e reinstall the app).   Can anybody help?   Is this new feature just a myth?

[Dogjenks]

I’m luckier I guess that my extenders are separate jobs, tp link or the
like. The WiFi controls are limited. Can’t set the child filter but have
managed to rename the devices connected on the network although can’t pause
their connections, nor any threats analysis available.
I’ve been with EE a while with my mobile and the app has always been a bit
poor. Sort of promises a lot but in practice is “temperamental”.
I haven’t rung EE as it’s the app that’s at fault I think and other than
restarting the router and reinstalling the app I don’t think they’ll be
much help. Main thing being the BB connection is reliable and seems pretty
quick.
Have to wait until they push out some updates I guess.

[Benr130894]

Mine just says something went wrong EE end please try again. 

[BennyB0Y]

Agree! 

[Rutter1]

Just so everyone knows, I've just had the tech guy from EE on the phone rebooting my router and checking a few things. I still have the same problem Just they know about it and they're working through the problem and I should hear something in the next couple of days hopefully..

[Eddy2760]

Same here, I have tried multiple devices and passed all the information back to the TMC team, I think it’s either an app issue or data corruption on our accounts that’s failing us and somehow not recognising that we are plus account holders. 

They may have to look at cancelling affected accounts and deleting the data and re-open new accounts to see if that will clear up the data possibility, but that’s just my guess. 

[Mgw19]

Is. There any updates on the app been fixed as it getting frustrating now the only answer we get is try doing this that and the other mines not worked since I had ee installed 2 months ago 

[qucharsky]

I called today to report the same and there is no solution as far as they know. Apparently the app team has been notified and they are working on an update within next week. But I wouldn’t believe a word of this. It seems just like with EE TV launch delayed they don’t know anything about when the issues are going to be fixed…

[Dogjenks]

I had some luck with a reset.
Uninstalled then reinstalled app
Held reset on smart hub until lights changed.
Started following app instructions. Smart hub off and on again. Went though
the usual plug in connections etc.
Then permission for camera and scanned QR code on the slide out card on the
smart hub. This time it connected to the app and started to update (took
about 20mins this time, phone was showing connection by mobile data).
App finished and asked regarding registration of existing devices. Ended up
scanning the same QR code for the hub being replaced as the new smart hub.
Anyhow it quickly finished and app refreshed showing devices connected with
correctly identifiable names, ie ‘ring video doorbell’ etc.
allowed me to assign devices to groups and control WiFi access.
Additionally allowed me to select advanced protection ( took over 5 mins to
show activated).
The ‘stop dodgy content on Google, bing and YouTube searches’ still won’t
activate. However CAN select device groups to have parental controls and
select level of blocking (4 levels light to strict).
I’ve tried a number of re-installs before, the difference this time was
that the app asked me to scan the removable card RATHER than the whole of
the back of the smart hub. I suspect the app may have been updated on
reinstalling? The whole scan the back on the hub thing I think relates to
an older hub design or perhaps a BT branded hub?
Anyhow hope it continues to work and you all get some luck with this.

[Slattimer]

Hi, I'm the same been like this for 2 months.

[Gazzeck]

Hi,

I have just tried uninstalling and re-installing the EE App and Factory
Reset my EE Smart Hub Plus Modem but am still getting the same error
message. Maybe the Smart Hub now has some updates, but mine certainly does
not and I'm still unable to set up the WiFi Plus from the EE App! I rang EE
Customer Services when I got my bill in last week and said that I had been
charged for a service I'm not receiving and wasn't happy about it. I was
told that EE's policy is to take the money and look at compensating me when
the fault is finally fixed. I said it would be easier not to take the money
until the service is working but after speaking to their supervisor was
told that I will have to pay the bill and seek compensation later. I told
them that the WIFi Control issue had been present from day one of my
service and that I will be seeking compensation from then! Let's see how
long this goes on for as it's already been about six weeks!