I have recently signed up to EE Broadband. My broadband is working fine, however the APP WiFi controls feature and the Wifi enhancer are not available on the app or via the website. An error message appears and states it is a problem with EE. I have spoken with the technical team at EE on two occasions and they have recommended i reinstall the APP and restart the router. I have now done this many times and the APP features are still not working. This is very very VERY frustrating! I am going in circles with the EE technical team and it is not clear how or if this will be resolved. EE is not living up to expectations. If there is an issue, i would prefer EE acknowledge the fault and advise when it will be fixed rather than directing me to do the same thing over and over again (i.e reinstall the app). Can anybody help? Is this new feature just a myth?
@JimM11 it initially worked for about a week. Once it was up, I just got the same experience as I did with my original EE router, where the app just doesn't recognise the router, and despite a reset, the app displays nothing.
@jon_1103 Have tagged @Ewan15 he may be able to throw some light on the matter with the swapsy side off things! And as you are fully aware the app at times as good as a chocolate teapot! Unfortunate that you do have to rely on it to do certain things!
