@ArgyleGreen Yes, this not like sky as there's is more of a customer support forum, that is why i advised to move over after the superuser's comment that he gave to you regarding why don't you ask the question of BT, they all forget that you have been fighting the issue for 6 months now, selective amnesia with certain issue's like your orange light on voice, sky Q updates, screwing with broad band throughput, know that you can't remember all things, but easy to search when an issue sparks a memory. If i could have i would have been direct, was trying to force you to read between the lines, but you weren't aware of all the facts beforehand, but i thought you had got the idea when you mentioned the orange light of death. I personally think that it's a routing/network equipment issue in exchange equipment, when the simple fix is just remove and replace ethernet cable and nothing else is required then the router burst's back into life. I even had a CS rep tell me that the 30+ devices on my network were all taking 3Mb/s and therefore slowing it all down so i said what i have 90Mb/s fttc, then they hung up and i had to wait couple of day's before phoning back, and i was only calling because phone was just not right and because of my dad that was a major issue for me. Can be more frank but there is protocol, when you get time have a read through the forum guide at the top.
