Considering moving to EE
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29-04-2024 09:36 AM
Hi. I'm currently an EE mobile user and considering moving my broadband from Sky to EE. I have FTTP but have had problems with sky. @JimM11 has been really helpful on the sky forum trying to help me sort the issues. I was hoping to use my ASUS RT-AC86U instead of the provided smart hub plus to help provide better coverage in my home. Can anyone help provide the details needed to do this and settings needed on the ASUS router. I found a post on how to do it with BT (see photo) but have been unable to find anything for EE. Thank you in advance.
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29-04-2024 05:16 PM
Do you know how long it takes for EE to switch on the broadband. I'll have to give Sky 4 weeks notice, would it be done in that time? I have all the fibre infrastructure installed (ONT box and fibre to premises) so I don't have wait for that to be sorted.
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29-04-2024 05:19 PM - edited 29-04-2024 05:22 PM
About 2 weeks. I would've thought leaving w/out penalty would be immediately you exercise your right.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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29-04-2024 05:24 PM
That would work then. Excellent.
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29-04-2024 05:56 PM - edited 29-04-2024 06:01 PM
@ArgyleGreen Signed up 10th March, EE scheduled 25th March, few e-mail exchanges, both from EE and Sky, router arrived on the Saturday morning, unboxed and set up with all the sky info, did not want to have to re-do all the reconnects, early e-mail about 2.30am on Mon 25th from EE your all connected, swapped out router's allowed it to do it's FW upgrade and no issue's at all.
Kept DD open, sent sky requested item's back, took pictures, tracked the package, sky sent e-mail thanks it's on its way, and refund from sky due 5th May, but will have to wait and see how that goes, don't expect any problem with refund though. So hope yours goes well as planned but be careful with the right to exit, know you would have had some messages from sky, go download them now from your account message centre, they will close the account, you can still get on but they restrict what you can do when you are on. Sky's notice is 14day's for BB and 30day's for streaming and sat tv equipment. But do let EE take care of it all, they will inform sky that they are taking over the broadband, so sky have to play fair with regards to that.
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29-04-2024 06:04 PM
Where did this come from?
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29-04-2024 06:08 PM
@ArgyleGreen Confused by your question?
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29-04-2024 06:13 PM
What you wrote in the post (signed up March 10th etc)
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29-04-2024 06:22 PM
@ArgyleGreen That was my switch after Sky inflated the April price increase by 18% and sent e-mails regarding you are free to leave during the period, so i contacted EE by online order and process began 10th onwards. Going from £34 to £40.50 just don't know were they get there percentages from and they just could not see it so left...
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29-04-2024 06:28 PM
That makes sense. I'm tempted to sign up to EE before I speak to sky tomorrow. I suppose there is a risk that sky might charge me exit fees as I have no email correspondence saying I can leave fee free.
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29-04-2024 06:31 PM
@ArgyleGreen As i said, log onto your sky account, go to the message section and you more than likely will have one in there.
Download the pdf file and keep it safe.
