Can't link EE broadband to app

[MonicaN1971]

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Hi I have phoned EE three times as I cannot see my broadband bill on my EE app. Someone phoned me back to check my email address, phone number and said it will be sorted but still weeks later I can't see anything only my mobile phone bill. I've tried linking product also it recognised my broadband account but when I selected link an error message comes up to phone 150 but I have done this 3 times and last time I was on the phone checking account with EE from a desktop computer also and then after waiting they came back there is a technical issue waiting to be resolved with the app -but still weeks later logging into app no bill for broadband even though I received emails to say my broadband bill is ready. I press view bill, log in and nothing there only mobile bill?

[CharM89]

I’m in the same boat. I’m in the middle of linking them now and it’s asking for my billing account number. So I’ve put in my bank account number and the EE account number as they’re the only account numbers I know of and it’s telling me no. I’m so confused. Every time I call I just get passed around and fobbed off 

[CharM89]

I’ve done that but now

its asking for a billing account number. I’ve tried my bank account number and my EE account number. What other numbers are there as I can’t think what else they want 

[Cotswolds3]

I've now been told that their computer system can't handle merged accounts-i.e.those coming from BT to EE and old EE to new EE. One person said they have a target of June to fix it! However no-one has told us-the customers.

[Cotswolds3]

This is what I get every time I try to link my broadband account:

[Clive111]

I am having exactly the same problem and have spoken to 4 advisers all who have tried to link. Hours on the phone and no further forward. Has anyone resolved this yet?

[Cotswolds3]

I don't know why EE and BT are taking wo long to sort this. I have been
with EE for years but my old account was closed when they merged. They
continue to send out e-mails and text messages to say my bill is available
to view online but it's not and they don't automatically post them. When I
asked why they still send these messages they said they go automatically!

[Bunkrest1]

I’m at my wits end with all of this.

my 2 year BT broadband deal ended so like most people I started the process of getting a better deal, I was offered to move over to EE broadband which I accepted.

It’s all downhill from here, unable to link the new EE broadband to my EE mobile account app, unable to register the EE broadband on its own without linking the accounts, I get an invalid account number not able to proceed message even though the account number is correct.

The direct debit payment was refused by my bank which I didn’t know until EE sent me a letter 2 weeks later, I spoke to my bank who told me the DD has been set up correctly but when EE call for the funds it’s 00.00 (in other words they asking for a nill amount) so it gets rejected, I’ve told EE and they say that’s impossible. My complaints are apparently elevated  but no one EVER has got back to me.

Im now in a position that I pay my Broadband bill via the telephone by  card for a bill that I can’t access even though I get emails telling me I can view the bill, this process takes 15-20 minutes as that’s how long it takes for someone to answer the call….it’s like going back 20 years, EE and BT better together I’m done with them.

[Cotswolds3]

Is there a date for customers being able to get their bills online yet?

[Rawel-Sajnal]

Last bill unpaid

want to paid

[Leanne_T]

Hi @Rawel-Sajnal 

Welcome to the community 🙂

If you would like to make a bill payment, please see our Pay Your Mobile or Broadband Bill Help page for ways you can pay the bill. 

Let me know if you have any questions or need further help. 

Leanne.