Now tv from ee to mobile device. Already had account.

[Mbillage]

Hi when i got my broadband and tv over a year ago I already had a now account with the same email address I gave ee. I have only just noticed when I sign into app on my phone it says I have no subscriptions. I have checked the Internet and help on ee and all their suggestions do not work. In the ee app it will not give me any info on my now subscription. I no longer have my emails from set up. All I want to do is link my account to my phone. The email address in question is [email protected] however to log in to my ee I use [email protected] which is from 20 years ago. Now tv doesnt recognise that email so ee must have used [email protected] as all my tv and broadband emails go there. Any ideas how to solve this

[mod: removed personal details]

[Northerner]

Hi @Mbillage 

I think I understand the issue. 

Your NOW membership is almost certainly sitting under the [email protected] account that EE created/linked when you took out EE TV and because you personally already had a separate NOW account with the same email, the two accounts have become desynchronised, which is why the NOW app shows no subscriptions and the EE app shows no NOW details.

The fix requires EE or NOW to manually align the account email.

You'll need to speak to EE CS on 150. 

Thanks 

[DarrenDev]

Weirdly, this post has disappeared when I tried to respond, so I emailed Matt directly. 

The account has now been moved. 

For anyone else who needs this, you can email me at [email protected] if you don't desperately need it done straight away. Otherwise the help desk can sort it.