Can't link EE broadband to app

[MonicaN1971]

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Hi I have phoned EE three times as I cannot see my broadband bill on my EE app. Someone phoned me back to check my email address, phone number and said it will be sorted but still weeks later I can't see anything only my mobile phone bill. I've tried linking product also it recognised my broadband account but when I selected link an error message comes up to phone 150 but I have done this 3 times and last time I was on the phone checking account with EE from a desktop computer also and then after waiting they came back there is a technical issue waiting to be resolved with the app -but still weeks later logging into app no bill for broadband even though I received emails to say my broadband bill is ready. I press view bill, log in and nothing there only mobile bill?

[EbyGumPhil]

I've tried on numerous occasions over 22 months to link my broadband account to the app and the desktop site. I've been in email correspondence with different EE engineers and even been back to an EE shop. Everything that has been said in this forum has been tried but to no avail!  Sometimes I've been told it's because I'm a legacy EE customer switching to FTTP other times it's because my ID isn't correct!  

The phone number is useless as it rings then cuts off.

My bills are being paid each month on DD but I can't access them!

My 2 year contract finishes at the end of January so that's when this problem is likely to be resolved...