Can't link EE broadband to app

[MonicaN1971]

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Hi I have phoned EE three times as I cannot see my broadband bill on my EE app. Someone phoned me back to check my email address, phone number and said it will be sorted but still weeks later I can't see anything only my mobile phone bill. I've tried linking product also it recognised my broadband account but when I selected link an error message comes up to phone 150 but I have done this 3 times and last time I was on the phone checking account with EE from a desktop computer also and then after waiting they came back there is a technical issue waiting to be resolved with the app -but still weeks later logging into app no bill for broadband even though I received emails to say my broadband bill is ready. I press view bill, log in and nothing there only mobile bill?

[EbyGumPhil]

I've tried on numerous occasions over 22 months to link my broadband account to the app and the desktop site. I've been in email correspondence with different EE engineers and even been back to an EE shop. Everything that has been said in this forum has been tried but to no avail!  Sometimes I've been told it's because I'm a legacy EE customer switching to FTTP other times it's because my ID isn't correct!  

The phone number is useless as it rings then cuts off.

My bills are being paid each month on DD but I can't access them!

My 2 year contract finishes at the end of January so that's when this problem is likely to be resolved...

[PhilCress]

Hello Monica,  I have the same issue and i haven't been able to see my own bill for nearly a year.  The EE person I am speaking to can't  resolve my issue either.

Some ideas  : 

clear your browsing history

try Mozilla or Firefox

Good luck as I'm loosing the will to .............

[PhilCress]

They DO close it!  helps their stats I bet!

[BEANO_ONE77]

Same here, exactly the same issue, I ordered TNT sports on Discovery+ and because I cannot link my broadband I cannot activate the TNT sports. Linking the broadband issue alone has been that way since I joined EE an age ago. I gave up, it's beaten me

[BEANO_ONE77]

 all I get is this, 2026 still not fixed 

[PhilCress]

Same here, I am very dissolusioned with EE since it moved my previous BT a/c, which have had for years with no problems. I seriously thinking of leaving 

[XRaySpeX]

@BEANO_ONE77 : That tells you why it can't link (birth date) & what you have to do to correct it.

[BEANO_ONE77]

Unfortunately hands up I missed this at the time wasn't until this morning a lady at EE put it right & instantly I was activated.  (This time round, I need to start using my eyes more before getting wound up enough to complain on here) Thank you for your help ❤️

[PhilCress]

Same here Monica,  I don't know what else to do now except leave EE !

[Leanne_T · Accepted solution]

Hi there @PhilCress 

Thanks for coming back to the community.

Please get back in touch with our broadband tech guides to see if they can provide an update on the account set up. If the team have no updates and unable to get this resolved, you can you can open a complaint using our Make a Complaint online form and one of the team will get in touch. 

Leanne.