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Broadband

SARA743
Investigator
Investigator

‎07-10-2025 12:45 PM

My broadband keeps on stopping I have to keep on putting the password in. my tv package is with sky and we have a new tv. can someone please tell me hats happening with my wi- fi signal. we've only had EE braodband for 2 months and we've never had this issue before 

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎07-10-2025 12:53 PM

Hi @SARA743 

Is this fixed line broadband or mobile broadband.

Which router do you own. 

By password are you refering to the WiFi password.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
JimM11
Community Hero
Community Hero

‎08-10-2025 09:01 AM

@SARA743 Also where are you having to keep putting your passwords into device wise? The EE Router which one are you using and for sky TV is it Q or streaming puk?

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SARA743
Investigator
Investigator
In response to JimM11

‎08-10-2025 10:49 AM

its for the sky q box when you want to go on to the apps i have to put my EE wifi password in its happened 4 times and only had the broadband  the start of September 

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JimM11
Community Hero
Community Hero
In response to SARA743

‎08-10-2025 12:16 PM - edited ‎08-10-2025 12:19 PM

@SARA743 The next question is going to be what EE Router are you using from them, so look at the link below the pictures that you see and which one you have, or a label on that EE Router! Is you sky Q connected to the EE Router unit by a Ethernet cable or via the wireless network?

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

 

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