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Broadband order cancelled but still received router

Staruk
Visitor


Hello, I recently cancelled my EE home broadband service online, but I have received the router by post. I would like to return it. Could you please confirm whether a return label was included in the package or send me a printable/QR return label or a returns bag?

My details:
Name: Viktoriia 
Address: *****

[Mod edit - surname and address removed. Please do not post personal details in the community]

 

2 REPLIES 2
JimM11
Community Hero
Community Hero

@Staruk Here is all the information that you require from the EE Help, did not think you could cancel online, but if you managed it so be it.

How Do I Cancel My Broadband or TV Plan? | Profile Help | EE

Manage Your EE Broadband Plan | Broadband Help | EE

 

XRaySpeX
EE Community Star
EE Community Star

@Staruk If it's listed in following link then follow https://ee.co.uk/help/orders/return-and-recycle-ee-product . If you have not received a return bag you may call 0330 123 1105 for 1.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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