Broadband Speed

[johnandre2028]

not able to view my bill via the app or online and my broadband speed is not what it should be and hasnt been above a 1000mbp for six months .....when i am paying for the busiest house hold which should be 1.6 gb download speed ......this is a joke and trying to sort it with help desk is useless ......im thinking of leaving and reporting ee to ofcom ........hopefully tomorrow i manage to get somewhere with help desk..........not happy customer

[Mod edit: Move to new thread & update title]

[JimM11 · Accepted solution]

@johnandre2028 Just in case you need the link or are not sure how it all works! Text HELP to 66033 or GUIDE to 66033 normally works as long as you can send.

https://ee.co.uk/help/broadband/manage-use/ee-speed-guarantee#article-heading-1

[johnandre2028]

thank you for the link, ive just spoken to them about all my issues and hopefully i get it sorted out within the next few weeks .....thank you once again