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BT smart Wi-Fi disc with EE router

DanHeenan
Explorer

Can you use a BT smart Wi-Fi disc with a EE router and if so how do you connect it as I have tried everything I can think of to connect the disc but nothing seems to work

20 REPLIES 20
pip11
Scholarly Contributor
Scholarly Contributor

Just realised that app is for the (black) complete wifi.

The BT WholeHome wifi app is for the (White) High street one.

How to I connect my BT complete WiFi disks to my new ee smart hub 

Leanne_T
EE Community Support Team

Hi @MLaing 

Thanks for coming here. 

@bobpullen's reply in this thread advises the black BT Complete Wi-Fi discs cannot be used with any router other than a BT Smart hub 2, are these the discs you have? 

Are you able to connect using a Ethernet cable?

Leanne 🙂

Use the BT WholeHomeWiFi app to set up each disc. Remember every time you set up a disc you will need to alter the network name (in the app) to you new EE network name, if it was previously linked to a BT network.

I have tried 5 times . So no you can't 

@Freedom69 : What colour BT discs are you trying?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Bmorgan179
Visitor

image.jpg

 Did anyone figure out if you can connect these black BT discs to an EE router? If not, can you get EE discs? 

JimM11
Brilliant Contributor
Brilliant Contributor

@Bmorgan179 The BT Black disks BT Complete WiFi can ONLY be used with the BT Smarthub2, Nothing else.

JimM11
Brilliant Contributor
Brilliant Contributor

@Bmorgan179 The BT Black disks BT Complete Wi-Fi can ONLY be used with the BT Smarthub2 and the EE version of the smarthub2, Nothing else. See chart link below from XRaySpeX to what works if you have one of these routers. If you post your router model would be helpful, your picture will take time to clear for viewing.

Broadband & Landline - The EE Community

@Bmorgan179 : It's only the white "High St." Whole Home disks from BT that may be used with EE SH+.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP