BT smart Wi-Fi disc with EE router

[DanHeenan]

Can you use a BT smart Wi-Fi disc with a EE router and if so how do you connect it as I have tried everything I can think of to connect the disc but nothing seems to work

[pip11]

Just realised that app is for the (black) complete wifi.

The BT WholeHome wifi app is for the (White) High street one.

[MLaing]

How to I connect my BT complete WiFi disks to my new ee smart hub 

[Leanne_T]

Hi @MLaing 

Thanks for coming here. 

@bobpullen's reply in this thread advises the black BT Complete Wi-Fi discs cannot be used with any router other than a BT Smart hub 2, are these the discs you have? 

Are you able to connect using a Ethernet cable?

Leanne 🙂

[Blue_Hog]

Use the BT WholeHomeWiFi app to set up each disc. Remember every time you set up a disc you will need to alter the network name (in the app) to you new EE network name, if it was previously linked to a BT network.

[Freedom69]

I have tried 5 times . So no you can't 

[XRaySpeX]

@Freedom69 : What colour BT discs are you trying?

[Bmorgan179]

 Did anyone figure out if you can connect these black BT discs to an EE router? If not, can you get EE discs? 

[JimM11]

@Bmorgan179 The BT Black disks BT Complete WiFi can ONLY be used with the BT Smarthub2, Nothing else.

[JimM11]

@Bmorgan179 The BT Black disks BT Complete Wi-Fi can ONLY be used with the BT Smarthub2 and the EE version of the smarthub2, Nothing else. See chart link below from XRaySpeX to what works if you have one of these routers. If you post your router model would be helpful, your picture will take time to clear for viewing.

Broadband & Landline - The EE Community

[XRaySpeX]

@Bmorgan179 : It's only the white "High St." Whole Home disks from BT that may be used with EE SH+.