BT broadband full WiFi transfer to EE 1.6gbps

[Letmeb00gey1]

BT broadband to EE 1.6gbps

What a pain it has been to switch over to EE to get new router and faster speeds. Initially I was told they can order the 1.6gbps broadband from EE as I had by complete WiFi and i agreed only then after the phone call ended I noticed they simply transferred over like for like package on EE and found I then had to pay more not much but still £1 more. I was later told to let my order complete and I can then regrade and get the 1.6gb fibre from EE. I then checked on EE and it was still showing as I have the 900mb package. A few days passed, however  to my surprise it now shows I can get rhe 1.6 gbps package from EE. So when I called again to day I was told I can’t get it even though I am on full fibre fttp as the people on the phone said they can’t see the offer so can’t provide this to me  so firstly I was misled and missold what I was ordering then now their site doesn’t match it states I can get which is mis advertising. I have spent a number hours on the phone.

[Bluenose_Dave]

I was on the BT900 halo 3 package and migrated over to EE 1.6gb/s. I was also told not to worry about exit fees when i ordered it back in December, issues happened once they tried to transfer new account details, as the person in sales had not booked it as an upgrade.  

A called to EE and the right department i was told it is not for current EE or BT customers.but they would allow me to have it

 Fast forward 7 weeks and i finally get the 1.6 service,, speaking to EE agent after it was all working said that was no way i should of been offered te service as had 18months on my BT contact, and the account was in a right mess, he got the exit fees wiped and i did not have to pay them, but seemed the sales person went so iffy ways to do the order

and now having the new EE service for 5 weeks it is stable speeds, given the limitations of the EE smart hub plus, i have never had working WiFi controls or WiFi enhancer, what is very disappointing, i do have 3 EE square repeaters and getting WiFi speeds of 650-850 speeds what is not to bad, but for anyone thinking of moving from BT900 i would say hold off for now, EE does have a WiFi 7 router in the works what i would hope has 2.5gb LAN ports

[skybat]

Tuesday 12 March 2024 :: 1842hrs (UTC +01:00)

Hey...

I did replace the EE So Called "Smart Hub" as in my opinion it is not
fit for purpose and I have reported it as such.
I did not go for the Asus ROG routerand instead bought:
TP-Link Tri-Band BE9300 WiFi 7 Router Archer BE550
As far as I am aware this not currently available in the UK, however,
its "Big Brother" is but as usual in the UK it is at a "Rip-Off" price
of about £675.00, in US it is $600.00
I bought my Router here from New York, it was delivered in 72hrs by
Fedex.
https://snapklik.com/en-gb/product/tp-link-tri-band-be9300-wifi-7-router-archer-be550-6-stream-92gbp...
However the downside is that it cost just under $400.00 including
shipping and taxes. but the positive is that from start it has worked
perfectly, was simple to set up and I have a stable connection average
of 2.1Gbps.
To set up you need:
The EE User name is: bthomehub@btbroadband.com
Password: BT (or you can leave blank)

Good Luck

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[Moldirox]

Sorry but what does  ONT stand for? 

[Mustrum]

---

@Moldirox wrote:

Sorry but what does  ONT stand for? 

---

@Moldirox  it is the Openreach optical modem, - more info below:

Optical Network Terminal.

https://www.bt.com/help/broadband/whats-an-openreach-modem-ont 

[Bluenose_Dave]

Finally EE sorted the WiFi controls and router features with todays update, and here is a speed test using the software’s in EE app to get speed to hub, a bumpy long old road it was to get here 

[garetc]

Have they updated the firmware on the routers too? Is performance any better?

I'm using a set of the MBE7000's (Linksys Wifi 7).

[timprocter]

@Bluenose_Dave  Looking good mate. 👍

[Bluenose_Dave]

I’m not sure firmware currently it is   . F1.34.0-R-994210-PROD-83002|. And app version. 1.13.1. I know the app version has been updated at least twice. Details was via router specs

it still is  slow when logging into the router my m1 iPad Pro getting 750 - 800 WiFi that is in the same room as a repeater what connect via Ethernet. I know in theory WiFi can do 1200 but in real world it never them speeds ,so went the Ethernet route with them as I get a solid 930 via Ethernet what is about the max speed with a  1 gb Ethernet can do as overheads etc knock it down a tad from the 1gb speeds of it, so I went for stable speeds and Ethernet connected them and not the WiFi mesh

[Bluenose_Dave]

Yes finally it all comming good and I get correct speeds to the ONT

[skybat]

Hey...

I would like to know that too because I am paying for a router that is not fit for purpose, I can't use Wifi as I live in a very old house with thick solid stone walls.
My house has Cat8 cables that I had run when it was rewired 2 years ago.
I usw a TP-Link Tri-Band BE9300 WiFi 7 Router Archer BE5506 that has a 5Gb Wan & 4 5Gb Wan ports, with this I get a stable 2.1/2.3Gb connection and that is via Surfshark VPN in London & Madrid.
When Openreach came to check my ONT the engineer did a speed check at Fast.com

I have a query in with EE/BT at the moment with a view to getting a discount on my subscription if they can't supply a suitable router.

I'll post their reply.