Ownership transfer fee?

[MetalFolf]

A few years back I used to live with a parent who asked me to make them an ee account under my email and phone number, today I took a 2 hour trip to have them in the room as I called ee to transfer ownership of the broadband account (only the name and dob needs changing) and was told they can't do it unless I pay £800 which sounds like the remainder of my contract....nowhere mentions this charge, EEs on social media teams are confused at this

What do I do as I can't have them in the room with me often and can't access parts of support and my account without it being in my name

[JimM11]

@MetalFolf From the help, link is below!

How Can I Change My Broadband Account Holder? | Profile Help | EE

[MetalFolf]

I already tried that, I had the person who's name is on the account in the room with me and the EE support agent never even mentioned she had to be there only that they can't help unless I pay £800 as apparently the credit check was in her name which it wasn't it was under my email, phone number and bank account and a new contract would have to be started, that link states nothing about a charge, this is extremely unacceptable from their part as I can  not get help for certain parts of my account

[Northerner · Accepted solution]

Hi @MetalFolf 

You can complain here: https://ee.co.uk/help/contact-ee/complaint

There is no account access on these forums and therefore nobody will know for sure what you discussed.

Thanks 

[MetalFolf]

Thank you, I have put in my complaint!

[XRaySpeX]

Any credit check previously would have been against the name of the parent who took the BB out. To transfer it to yourself a credit check will be made against your name & postal addy. Perhaps you failed that credit check & EE want you to take out a new contract, rather than taking over your parent's.

[MetalFolf]

That's the thing...she didn't take out the BB I did and passed the credit check, an ee rep did it in person, took my details and just asked me to log into my account to place the order she has much poorer credit rating than I do

[XRaySpeX]

I'm not clear which way you are attempting to transfer. I assumed from your OP it was the usual parent to child.

But as you say you took the BB out I take it that you are trying to give it back to the parents who live at where the BB located.

In which case what I said before holds but in reverse, particularly as you say "she has much poorer credit rating than I do".

The credit check when BB taken out was in your name. To transfer it to your parent a credit check will need to be made against their name. Perhaps she failed that credit check & EE want her to take out a new contract, rather than taking over yours.

[MetalFolf]

No that is not what I am saying, I took out the BB at my address where my parent is not living, who I haven't lived with for years as I have stated, the account is under my email address, phone number and banking information but when I lived with the parent years ago they asked me to set up an account this way but with their name as the holder, but I am trying to keep my services at my address and change the account name as it has nothing to do with her, no credit check has anything to do with her, only me which I have now stated numerous times

[XRaySpeX]

I'm really confused!

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@MetalFolf wrote:

when I lived with the parent years ago they asked me to set up an account this way but with their name as the holder,

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What a/c is this? What products are linked to it? What has it to with the BB a/c at your own addy set up years later after you left your parent's home?

Are you talking about 2 separate a/c's? Make it clear which a/c need ownership transfer & forget the other .