Amazon echo not syncing

Pete155
Explorer

‎29-11-2024 09:49 PM

Amazon echo gen 1.

We have just gone onto we fibre from bt. I can't get my Amazon echo first generation to connect. It lights up orange as it it's trying to sync but won't!!!  Any ideas please?

EE engineer said its a faulty router so sent a new one. Still have the same problem, even changed router to 2.4 mgz but no joy.

Thanks in advance 

Pete

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XRaySpeX
EE Community Star
EE Community Star

‎29-11-2024 09:50 PM

Try on the Advanced > Wireless Settings page to temporarily disable the 5 GHz WiFi band & move off the Smart channel while connecting problematic 2.4 GHz devices.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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