Connections

DanRSN
Visitor

Since changing to EE I cannot : 

Buy things from apps (that I previously could)

Connect to my echo.(ditto)

Watch amazon prime/netflix (ditto)

Control my robot vaccuum (ditto)

What's the likely cause? I've used  all other online resources. My PC and mobile connect to the net perfectly 

 

 

2 REPLIES 2
JimM11
Maestro
Maestro

@DanRSN You changed from what to what, have you called EE CS and asked them to take a look at your Account and EE Hub to see all is setup correctly?

XRaySpeX
EE Community Star
EE Community Star

Sometimes older or weaker devices may not be compatible with the default WiFi settings of EE Smart Hubs with their WPA3 Security. Try setting up Compatible WiFi on the router under Advanced > Wireless Settings > Config > Compatible WiFi (it defaults to 2.4 GHz only & WPA2) & connect your problematic 2.4 GHz or WPA2 devices to that. It presents itself as a separate network SSID of the form "MainSSID-Comp".

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