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Amazon echo not syncing

Pete155
Explorer

‎29-11-2024 09:49 PM

Amazon echo gen 1.

We have just gone onto we fibre from bt. I can't get my Amazon echo first generation to connect. It lights up orange as it it's trying to sync but won't!!!  Any ideas please?

EE engineer said its a faulty router so sent a new one. Still have the same problem, even changed router to 2.4 mgz but no joy.

Thanks in advance 

Pete

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎29-11-2024 09:50 PM

Try on the Advanced > Wireless Settings page to temporarily disable the 5 GHz WiFi band & move off the Smart channel while connecting problematic 2.4 GHz devices.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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