14-02-2026 08:08 PM
Had Great reliable service over the last year but today the download speed has dropped from 1.6Gbps to 50Mbps, when I called they said it was a know issue with "the package" whatever that means, not a local issue. Anyone else have the same?
02-03-2026 03:26 PM
Hi @Nicky513
Thanks for coming to the community.
Our About broadband speed page has some troubleshooting for you to try.
If this continues, please get in touch with our broadband tech guides they can get the speeds looked into for you.
Leanne.
