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1.6gb very slow today

Pezz82
Investigator
Investigator

‎14-02-2026 08:08 PM

Had Great reliable service over the last year but today the download speed has dropped from 1.6Gbps to 50Mbps, when I called they said it was a know issue with "the package" whatever that means, not a local issue. Anyone else have the same? 

140 REPLIES 140
ChrisD82
Investigator
Investigator

‎14-02-2026 08:45 PM

Yes very slow here GL3 area, around 50 Mbps. 

Cor3ys
Investigator
Investigator

‎14-02-2026 09:06 PM - edited ‎14-02-2026 09:12 PM

Yeh mine went at 9:30am this morning, have rang them 3 times today and was told they can not pass me through to anyone and ring back Monday really poor...

SS14 area on 1.6Gbps service, down to 50mb download but still have 116 up with latency like i saw on my Virgin connection 

Cor3ys_0-1771103462754.png

 

Pezz82
Investigator
Investigator
In response to Cor3ys

‎14-02-2026 09:15 PM

Glad it's not just me, 

spacedyemeerkat
Established Contributor
Established Contributor

‎14-02-2026 10:14 PM

Happening here, too. **bleep**.

I haven't forgotten the issues last year when we kept getting website dropouts. Not even an apology from them over that (https://community.ee.co.uk/t5/Broadband-Landline/1-6Gbit-connection-new-smart-hub-white-small-box-sp...)

0 Helpful
JimM11
Community Hero
Community Hero
In response to Cor3ys

‎14-02-2026 10:44 PM

@Cor3ys Mon to Fri for the small team who deal with the 1.6Gb/s product!

0 Helpful
chrisowens
Contributor
Contributor
In response to Cor3ys

‎14-02-2026 11:33 PM

I'm experiencing exactly the same in BL5 (Bolton).

Same 50MBps down. Same 100MBps up. Same excuse when I rang support (ring back Monday at 9am).

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spacedyemeerkat
Established Contributor
Established Contributor

‎15-02-2026 07:55 AM - edited ‎15-02-2026 08:24 AM

I acknowledge this is a first world problem. Now that's out of the way, I find it astonishing that EE can kick the can down the road to tomorrow morning for what's supposed to be their premium product. Then again, their behaviour over the disconnects last year was also astonishing.

Edit: also, a moment of self-reflection, if I may. How did I tolerate 75 Mbps all those years? Good opportunity for a bit of recalibration, and for a celebration of the speed I usually get. Can't believe how long it's taking to re-download Stellaris 😁 

Edit 2: I'm in LE67.

0 Helpful
Cstarks
Investigator
Investigator

‎15-02-2026 08:27 AM - edited ‎15-02-2026 08:28 AM

I've completely lost service since 12PM yesterday on the same package, just dropped out. ONT all fine.

Difference is I'm based in the south CT11, would love 50mbps right now!

EE support advised it was part of the same issue and wait till Monday like everyone else... It took ages to get through and even they said the call volume they were receiving was high.

0 Helpful
JimM11
Community Hero
Community Hero
In response to Cstarks

‎15-02-2026 10:40 AM - edited ‎15-02-2026 10:45 AM

@Cstarks So are you also a 1.6Gb/s package user, just in case that is NOT the issue with your connection?

If you need help with your broadband, text HELP to 66033

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