trade in for s21 ultra returns

[Chenzo]

received my new phone 29/01 2021

still waiting for return envelope for trade in

required back by 12/02/ 2021

hope this isnt a delay to refuse trade in deal

when phone was ordered 18/01/21

anyone still waiting 

[James_B · Accepted solution]

Hi @Chenzo,

Welcome to the EE Community. 🙂

I'm sorry to hear you haven't received your returns pack yet. Our Customer Care Team will be happy to chase this up if you get in touch.

Thanks

James

[Camacl]

I’m also getting concerned that return packages are not being sent. Can you give a direct way of contacting customer service to ensure this issue is resolved for everyone. 

[Christopher_B]

Hi @Camacl I hope you're well and having a nice day, other than this issue of course. 

We have a few ways you can contact our customer care team. You can find them on our Contact Us page.

Thanks

Chris 

[Camacl]

Hi, thanks for the feedback. How long will it take to get feedback on trade
in? Royal Mail delivered my phone at 1230.
Thanks,
xxxxx xxxxxxxx

[mod edit: please do not post personal information on the public board. Thanks!]

[Christopher_B]

@Camacl I can't gave you a definitive time scale for that as it can be different for each trade it. But don't worry we will keep you up to date and let you know once all sorted.

Thanks 

Chris