Return of trade in phone

[miketowell]

I got a iPhone 13 for my granddaughter on 6th October. I want to send her old phone back in order  to get the adverised reduction. I am still awaiting the jiffy bag in order to return it. I have phoned to no avail. The first monthly payment is due soon.

[Leanne_T]

Hi @miketowell

Thanks for coming to the community. 

Did you receive the iPhone 13 on the 6 October?

When you called, did the team request another bag to be sent? 

Thanks 🙂

Leanne.

[miketowell]

Hello Leanne

Yes to both questions

Mike

[Leanne_T]

Hi @miketowell

How long ago did you call?

Thanks 🙂

Leanne. 

[miketowell]

I called on Saturday 16th October.

[Leanne_T]

Thanks @miketowell

They are sent by post, if you don't have this in the next few days could you let me know and we will certainly get this looked into further for you? 

If you would like to check this has been requested you can give us a call on 150 🙂

Leanne.

[miketowell]

Thank you Leanne

[Leanne_T]

No problem @miketowell

Have a lovely day 🙂

Leanne.

[miketowell]

Good afternoon Leanne

Sorry to say that the jiffy bag has still not arrived.  Could you please send a text to the mobile indicating the address you sent the jiffy bag to. Thanks in advance.

[Leanne_T]

Hi there @miketowell

Sorry we have no account access on the community. 

I would like to help you get this looked into, to do this I've sent you a private message for some extra details. 

Speak soon. 

Leanne.