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Tracking number for my order

Brian27379
Visitor

On my confirmation email I don’t have a tracking number and my

phone said it would be delivered today and hasn’t came yet.

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@Brian27379  You don’t receive a tracking number when you receive the confirmation of order this is a separate email that sent is to you. A tracking  number is generated when a device has been allocated to you for delivery.   
There is no guarantee of next day delivery and I’m sure it says something like usually ships within 24 hours or next day, usually doesn’t mean it will. 
If the device was out for delivery today you would’ve got a text from from DPD with your delivery time slot this would’ve been at round about 11 o’clock today.  But you would not of got this unless you received your tracking number first. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.