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Jessmcmanusxx
Investigator
Investigator

‎28-10-2021 02:37 PM

I upgraded my iPhone 11 to the iPhone 13 pro max with the trade in deal and received the trade in returns pack but got told that I only have until the 8th of November to trade in the iPhone 11 but the iPhone 13 pro max is saying it is only available after 28 days what do I do 

0 Helpful
2 REPLIES 2
Katie_B
EE Community Support Team

‎28-10-2021 03:31 PM

Hello @Jessmcmanusxx. 

 

Welcome to the EE Community. 

 

I would recommend giving our customer care team a call on 150, the team can make note of this on your account. 

 

Katie 🙂

0 Helpful
Dinnafouter
Investigator
Investigator

‎28-10-2021 06:05 PM

email the address on the accompanying letter (eeconsumer.UK@likewise.com) quoting your order number. I wont be a problem.

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