sim not provisioned

[Brenners51993]

hi I got my new contract yesterday Samsung galaxy s20+.

I set it up about 3pm and still not working, I've reset it loads of times.

Any suggestions please 

Thanks 

[Christopher_G]

Hi @Brenners51993

Welcome to the community. 🙂

Is it an upgrade or a brand new contract with a new number?

Chris

[Brenners51993]

Hi its a upgrade.

[Christopher_G · Accepted solution]

Thanks @Brenners51993

If your old SIM fits, just pop that in. You only have to register the new SIM if your old one doesn't fit.

Chris 🙂

[Brenners51993]

Thank you for your help it worked.