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Old sim not provisioned

Tizzy67
Visitor

‎17-12-2021 05:16 PM

I have an ee sim which I used to use a lot as my main sim and when I stopped using it for a while I decided to use it again and return to ee. I have a lot things on this sim and it says sim not provisioned. Even though it’s not new and it’s been activated.I suspect has made my sim inactive and I am not able to call them as it says call failed. What do I do?

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎17-12-2021 05:29 PM

@Tizzy67  Is this a PAYG sim ?  If it is you might want to read THIS.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎17-12-2021 07:44 PM

What lotta things can you possibly have on a SIM? Maybe a few contacts that would be better off on your phone.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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