Sim not provisioned

[Mikeyb1803]

Hi. Today I requested a replacement sim as I've been having problems with my handset showing no sim detected and now my existing sim shows as not provisioned. Surely this sim wouldn't be blocked until I receive my new sim!?

[James_B]

Hi @Mikeyb1803,

Welcome to the EE Community. 🙂

Unless you reported your phone lost or stolen, your old SIM should work until you activate the new one. How did you request your replacement SIM?

James