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replacement sim for old orange sim

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insert_name
Established Contributor
Established Contributor

‎12-10-2020 12:46 PM

Hi, my mum has an Orange PAYG sim card in use and she's just spoken to CS to get it working on the Flex plans to use with an iphone7 I've given her. Of course I've just realised the sim won't fit. I have an unused EE sim (from a payg pack I paid £1 for but never used) , could we get CS to transfer my mums PAYG account and number over to this unused SIM or must we order a replacement?

 

I was hoping to get her set up today when I visit and speaking with her she mentioned her sim had Orange on it  🙂

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Chris_B
EE Community Star
EE Community Star

‎12-10-2020 01:34 PM

@insert_name   You need to go to a store or call customer services and request a replacement SIM card.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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Chris_B
EE Community Star
EE Community Star

‎12-10-2020 01:34 PM

@insert_name   You need to go to a store or call customer services and request a replacement SIM card.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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insert_name
Established Contributor
Established Contributor
In response to Chris_B

‎12-10-2020 06:05 PM

Thanks @Chris_B - we spoke to CS who ordered a replacement sim.