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Not receiving extra data with 4GEE wifi

sarahlyndseyb
Investigator
Investigator

Hi there,

 

I signed up to a new 4G phone plan (monthly) at the same as 4GEE wifi. The info stated that I would get 5GB extra data when taking the wifi plan but it doesn't look like I have been receiving this. 

 
How do I go about getting this?
 
Thanks, Sarah
7 REPLIES 7
Jon_K
Former EE Employee

Hi @sarahlyndseyb.

 

Welcome to the community.

 

Did you take out these contracts directly with EE?

 

Where did you see this offer?

 

Jon

XRaySpeX
EE Community Star
EE Community Star

Is this for the 4GEE Home Router?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Yep the contracts were directly with EE and the information was on the website. I still have the live chat transcript when I checked this with the guy helping me to get my new contracts.

 

Thanks, Sarah

Yep it is

Jon_K
Former EE Employee

Thanks @sarahlyndseyb.

 

The data boost will usually be added within 30 days of signing up.

 

If it goes beyond this time frame, I'd recommend contacting our Customer Care team.

 

Jon

Do you know if I can make an email enquiry about this as I started my contract back in June? I am unable to progress with the live chat once I've entered my details and I was waiting quite a long time to get through on the phone. I'd like to get my query through in a quick way if possible!

 

Many thanks, Sarah

EE provides no email contact. You need to phone CS with your query.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP