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Add-ons

Yanmize
Explorer

‎22-09-2021 11:00 PM

I have been tryin to add some extra data to my plan and it keeps on saying technical issues. My data is running out and I'm currently not in a place with WiFi so I need the extra data ASAP! What can I do? 

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎23-09-2021 08:51 AM

Hi @Yanmize

 

Have you managed to get sorted? Does your device show a good signal?

 

Are you trying to add it through the add-on portal?

 

Chris

0 Helpful
Yanmize
Explorer
In response to Christopher_G

‎23-09-2021 11:13 AM

Its Still not adding it. Saying technical issues and all. 

The signal is strong and good.

Yup, trying to add it through the add-on portal. 

0 Helpful
Christopher_G
EE Community Support Team
In response to Yanmize

‎23-09-2021 11:28 AM

OK thank you, @Yanmize

 

I recommend speaking to our Mobile Care team on 150 so that they can look into why this is happening and get the data added on for you.


Chris

0 Helpful