Not receiving extra data with 4GEE wifi

[sarahlyndseyb]

Hi there,

I signed up to a new 4G phone plan (monthly) at the same as 4GEE wifi. The info stated that I would get 5GB extra data when taking the wifi plan but it doesn't look like I have been receiving this. 

How do I go about getting this?

Thanks, Sarah

[Jon_K]

Hi @sarahlyndseyb.

Welcome to the community.

Did you take out these contracts directly with EE?

Where did you see this offer?

Jon

[XRaySpeX]

Is this for the 4GEE Home Router?

[sarahlyndseyb]

Yep the contracts were directly with EE and the information was on the website. I still have the live chat transcript when I checked this with the guy helping me to get my new contracts.

Thanks, Sarah

[sarahlyndseyb]

Yep it is

[Jon_K]

Thanks @sarahlyndseyb.

The data boost will usually be added within 30 days of signing up.

If it goes beyond this time frame, I'd recommend contacting our Customer Care team.

Jon

[sarahlyndseyb]

Do you know if I can make an email enquiry about this as I started my contract back in June? I am unable to progress with the live chat once I've entered my details and I was waiting quite a long time to get through on the phone. I'd like to get my query through in a quick way if possible!

Many thanks, Sarah

[XRaySpeX]

EE provides no email contact. You need to phone CS with your query.