Just thought id share with the community my experience when it came to ordering my second wifi disk yesterday..
I called and asked for an additional wifi disk as I was finding that I was having issues in multiple locations in my house.
the first advisor informed me that i might not be able to have an extra one as it depends how long you've had smart wifi.
a second advisor said "we don't just give out wifi disks to anyone" and I'll have to run diagnostics. (fair I don't mind following process, though I was appalled by that statement)
Can I do a video call? - no, I don't want to do that.
she ran diagnostics and found 1 device with a weak signal, my EE app found a few more than one to say the least!
So basically EE doesn't want to give you what you've signed up for - or that's the message I'm being sent here.
I found that I had to put the advisor right and state that I pay for Smart wifi, I told her that she's more or less saying I cant have additional wifi disks
I'll be taking the issue up with trading standards.
I did get the extra disk ordered, Though its a real shame of the level of resistance to get an additional wifi disk.
moral of the story - just buy the extra disk (I was told you couldn't buy these separately before) that will save you having to enter into a new 24 month contract.
