Dd failed, pay before reattempt

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Shadowbox23
Visitor

‎09-12-2021 01:45 AM

My direct debit failed on Tuesday due to not having enough funds, I've not received any texts about it from ee, but I have read that they will attempt to take it after 7 days.

 

I have the funds now and am able to make a manual payment via the app. My question is, if I make a payment now will the direct debit still be re-attempted? Or will it see that I've paid and not try again.

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XRaySpeX
EE Community Star
EE Community Star

‎09-12-2021 02:15 AM

Don't make a direct payment or you'll end up with 2 payments. It's too late to stop the DD re-attempt being made by EE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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XRaySpeX
EE Community Star
EE Community Star

‎09-12-2021 02:15 AM

Don't make a direct payment or you'll end up with 2 payments. It's too late to stop the DD re-attempt being made by EE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP