received an order confirmation but no email of despatch

[mytchelram]

hi , 

i have received an email confirmation 3 days ago but I have not heard off EE regarding a despatch. money for the phone has left my account... 

i have an order number and entered this into the tracker and it says' sorry we cant track your order right now etc... 

please can you assist?  i cant call any customer service as I have no mobile phone. 

[Katie_B]

Good Afternoon and thanks for ordering with us @mytchelram. 

What phone did you order?

Could you also please provide the colour and memory size so I can look into this for you. 

Speak soon, 

Katie 🙂

[mytchelram]

hi katie, 

issue has been resolved. i managed to call up on a friends phone. 

issue: the color was out of stock (which was not mentioned on the site).  i would advise letting customers know if the colour is out of stock there may be a delay on delivery under - tracker  

good customer service over the phone, they said it should be here tomorrow but I had to choose a diff colour. 

[Christopher_G]

Thanks for the feedback and for letting us know what happened, @mytchelram.

Hope you enjoy your phone when it arrives.

Chris